Last updated: January 24, 2026
We sincerely apologize for any inconvenience, but UniMart operates as a peer-to-peer marketplace connecting students directly. Unfortunately, we do not offer refunds for transactions completed on our platform.
UniMart is a student marketplace platform that facilitates connections between buyers and sellers. We do not handle payments, inventory, or shipping directly. All transactions occur between individual students, making it impossible for us to process refunds on their behalf.
We understand this may be disappointing, and we truly appreciate your understanding of our platform's operational model.
Reach out to the seller through UniMart's messaging system to discuss your concerns. Many sellers are willing to work with buyers to resolve issues amicably.
Always review product descriptions, images, and seller ratings thoroughly before making a purchase. Use UniMart's messaging system to ask questions about the item if needed.
If you encounter fraudulent activity, misrepresentation, or serious issues, please report the seller to our support team. We take community safety seriously and will investigate all reports.
Please note that our 5% platform fee (and 2% affiliate marketing fee, if applicable) is non-refundable. These fees cover:
Affiliate marketers are eligible for payouts only when they have at least 500 Affiliate Points.
While we cannot offer refunds, we are committed to helping resolve disputes between buyers and sellers:
For trade-only listings (items exchanged without money), the same no-refund policy applies. All trades are final once completed. We encourage both parties to carefully inspect items before finalizing any trade.
While we cannot process refunds, we genuinely care about your experience on UniMart. If you're facing an issue, please don't hesitate to contact our support team. We'll do everything within our power to help resolve the situation.
Thank you for your understanding and for being part of the UniMart community.